Last Updated: March 2026
At Panda Collection, customer satisfaction is important to us. If you receive a defective or incorrect product, we offer a 7-day return and exchange policy.
7-Day Return & Exchange
Customers may request a return or exchange within 7 days of receiving the product if:
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The item is damaged
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The item is defective
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The wrong product was delivered
To be eligible for a return or exchange:
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The item must be unused
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The item must be in its original packaging
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Proof of purchase or order confirmation must be provided
No Refund Policy
Please note that Panda Collection does not offer refunds.
All approved returns will be processed as product exchanges only.
Exchange Process
Once we receive and inspect the returned product:
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A replacement product will be shipped to you
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Exchanges are usually processed within 3–5 business days
Items Not Eligible for Return
We do not accept returns or exchanges for:
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Used products
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Products damaged by the customer
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Requests made after 7 days of delivery
Return Shipping
Customers may be required to cover return shipping charges unless the item was damaged or incorrect.
Contact Us for Returns
If you need to request a return or exchange, please contact us:
Store: Panda Collection
Phone: 0309 4171200
Email: orders.pandacollection@gmail.com
Address: Faisalabad, Pakistan
If you want, I can also write a much stronger “Pakistan Dropshipping Policy Pack” that includes:
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Cash on Delivery (COD) policy
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Order confirmation policy (very important in Pakistan)
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Fake order protection policy
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Delivery refusal policy
These help reduce losses in Pakistani dropshipping stores.